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Not everyone understands what they are paying for with their mobile phone contract. With a rethink, or at least a regular reassessment you could save yourself money, or get more for your money.

Don't just pay that mobile bill every month

Created/Updated: by Graham Street

Several recent conversations, with friends and some customers, have made me realise that not everyone understands what they are paying for with their mobile phone contract. With a rethink, or at least a regular reassessment you could save yourself money, or get more for your money.

If you’re not happy, tell them!

I’m actually very happy with my mobile provider but there are some ‘dark spots’ in my village. Now and again, visiting local customers, I’ve found it difficult getting a signal. And its not always been that way. So, I reported it to them. I got a reply within a couple of days and then they investigated. Turns out there was a small technical problem in the village. They fixed it inside a week, thanked me and gave me a discount off that month’s bill.

Would a SIM-only deal work for you?

I see friends and customers just paying their regular mobile phone bill for many months (or even years) beyond the end of the contract period. If your contract was for the phone and the service, your payments are paying for that monthly service and paying off the cost of the phone. At the end of the contracted period, you are now overpaying because the phone is now paid for. Time to do something about it.

If you need another phone, then its time to renegotiate. A call to the cancellations department will likely get you a better deal than one to the sales team. Around where I live anyway, mobile coverage is very similar for all providers. You can take your number with you, so there’s no real need for loyalty unless your provider is loyal to you. If you’re happy with the phone, get it unlocked now its out of contract. Your provider should do that for free. Now look at perhaps getting a ‘SIM only’ deal?

Buy the phone directly?

I am very happy with my provider and we prefer to buy our phones outright and therefore unlocked. You can then switch to another SIM with ease, and you can also use another country’s SIM if you need to – while you are away. We use iPhones and the resale value is good if we need to change or upgrade every few years. Unlocked phones are much easier to sell.

Reassess your needs every year or so

My SiM-only contract was for just 600 mins and more texts than I ever need. I had 1Gb data but I was paying extra for the tethering service to allow other devices to access the Net through the phone when I needed to. I was quite happy with the cost of around £15 a month. I kept an eye on my provider’s latest offerings because I was now outside my 1 year commitment.

When I spotted their SIM-only deals had changed, I dropped them an email saying I was looking at my costs and wanted to see how I could improve my service. I had no intention of switching, but they called me within a few days to make me an offer.

I now have another 1 year commitment but with a better package. I have unlimited calls and texts, 4Gb data, tethering included, free 0800 calls, 4G at no extra cost. And with a loyalty discount they gave me (without asking for it), I’m now paying 20% less than I was.

So don’t just pay that mobile bill without thinking!
If you’re interested, all our phones are with Three (and we have no roaming charges in 16 countries when we need it too)


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