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Blog and FAQs

Here's our list of FAQs (Frequently Asked Questions). Please check here, before contacting Streets Ahead, in case we've already covered the question you have. The latest FAQs are at the top, but you can filter them using links in the left column.

Mail 'invalid certificate' message

If you are seeing an ‘invalid certificate’ message when receiving or sending email @ your domain name, just ‘ok’ it. If you want to know the reason, read this FAQ.

FTP to our servers

If you cannot connect to your website via FTP, you may be blocked by the security protecting our servers. Please read this FAQ to understand what to do next.

Setting up an iPhone to send/receive email

As we recently had to provide step-by-step instructions for a customer, we thought we’d repeat them here. This information is current for September 2014 and might change for subsequent releases of the iOS operating system.

Domain renewals (beware of renewal scams)

Domain registration information is available publicly. Because of this, you may get domain renewal letters from companies you’ve never heard of – warning that your domains are going to expire and that you should renew with them.

Chinese domain name scams

Are you getting emails offering to defend your brand identity by giving you the chance to register specific Chinese domain names? Read this FAQ for advice.

Reading email on a phone or tablet

Read this FAQ if you want to set up a phone or tablet to read your email from our servers.

Help, my mailbox is full

If you’re getting warning messages that your mailbox is full, there may be a number of reasons. Read this FAQ to disagnose the reason and find out how to fix it or contact us.

Can't log into your WordPress site?

If you are getting an error message when trying to log into your WordPress site, read this FAQ and contact us.

If you can't send emails

If you can’t SEND emails from your laptop, iPhone, iPad (etc) you may have set up your device incorrectly for mail on our servers. Read this FAQ for troubleshooting information.

Setting up your email package

Read this FAQ for instructions on how to set up your mail program to use email on our servers.